Services The specific services, session frequency, communication support, and investment amount provided to Client are outlined in the applicable purchase agreement, which is incorporated into this Agreement by reference. Any services beyond those specified may be arranged by mutual written consent for additional fees. Fees and Payment Fees, payment schedule, and commitment length are governed by the purchase agreement. Client agrees to fulfill all payment obligations as outlined therein. Payments will be made on time and issued automatically per the agreed schedule. Company reserves the right to pause or discontinue services for accounts in arrears. Session Scheduling and Rescheduling Sessions are assigned on a monthly basis. If a scheduling conflict arises, Client may request to reschedule within the same calendar month, subject to Company availability. If a session cannot be completed within the assigned month, Client has two weeks following the end of that month to schedule and complete it. Sessions not completed within this window are forfeited without refund or credit. Group sessions are not eligible for rescheduling, makeup, or refund for any reason, including absence or conflict on the part of the Client. Communication Support Text and email support between sessions is available to one-on-one clients only. Group and community clients do not receive between-session communication support. For one-on-one clients, text and email support is available Monday through Friday, 9am to 4pm Eastern Time, unless otherwise communicated by Company. Company's response time for text and email is limited to 10 minutes per day, per Client. Tools and Information Client agrees to provide all information, materials, and documentation reasonably required by Company to perform services effectively under this Agreement. Independent Contractor Status Company operates as an independent contractor in the performance of all services under this Agreement. Nothing in this Agreement creates an employment relationship between the parties. Intellectual Property All materials, frameworks, tools, methodologies, and content provided by Szabó Services, LLC are and remain the exclusive property of Szabó Services, LLC. Client is granted a limited, personal, non-transferable right to use materials for their own professional development only. Reproduction, distribution, or resale of any Company materials is prohibited without prior written consent. To the extent any preexisting Company work is shared with Client, Client receives a limited license to use that work for the purposes of this engagement only. No Guarantees Company cannot guarantee specific results from its services. All statements regarding potential outcomes are expressions of opinion only. Client understands that results depend on their own decisions, effort, and circumstances. Confidentiality Company agrees to keep all information shared by Client confidential and will not disclose it to third parties without Client's written consent, except as required by law. Client acknowledges that information shared by Company is proprietary and confidential, and agrees not to disclose it or allow its unintentional disclosure to others. Session Recording Client acknowledges and agrees that Szabó Services, LLC may record sessions for internal quality assurance and training purposes only. All recordings are the property of Szabó Services, LLC, will remain confidential, and will not be shared outside the Company without Client's prior written consent, except as required by law. Non-Disparagement Neither party shall make false, disparaging, or derogatory statements about the other in public or private, including statements about Company's employees, agents, or the nature of the relationship between the parties. Limitation of Liability Client agrees to hold harmless Szabó Services, LLC, its affiliates, employees, and independent contractors from any and all claims, demands, losses, damages, lawsuits, and judgments, including attorneys' fees and costs, arising out of or relating to Client's participation or actions under this Agreement. Company's liability to Client shall not exceed the total amount paid in the three months preceding any claim. Refund and Cancellation Policy All fees paid to Szabó Services, LLC are non-refundable. No exceptions. Cancellation terms and commitment length are governed by the purchase agreement. Governing Law This Agreement is governed by the laws of the State of Ohio. Entire Agreement This Agreement, together with the purchase agreement, constitutes the entire agreement between the parties and supersedes all prior discussions and negotiations. Modifications must be made in writing and agreed to by both parties. We are here to support you in your role. If anything ever feels off during our work together, please say so. Your instincts matter.